FAQ

Frequently Asked Questions

1. What payment methods do you accept?

We currently offer Cash on Delivery (COD) for selected orders. Available payment options may vary depending on your location.

2. How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location and product availability.

3. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available on eligible orders across Pakistan.

4. How can I track my order?

Once your order has been dispatched, we will provide tracking information whenever available.

5. Can I return or exchange a product?

Yes. Eligible products can be returned or exchanged according to our Return & Refund Policy. Please contact us before sending any product back.

6. What if I receive a damaged or incorrect product?

Please contact our customer support as soon as possible after receiving your order. We will review the issue and assist you with the appropriate solution.

7. Can I cancel my order?

Orders can only be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may not be possible.

8. Are the products brand new?

Yes, our products are sourced as new products unless a product listing specifically states otherwise.

9. How can I contact MujNova Hub?

You can contact our customer support through the contact information provided on our website.

10. Is my personal information secure?

Yes. We take reasonable measures to protect your personal information and provide a secure shopping experience.